VoIP for Enterprise Solution
Alcatel-Lucent provides the applications, network operations
center infrastructure, network interfaces and back-office
systems to integrate with service providers infrastructure.
Hosted Communications Applications
Alcatel-Lucent
Network & Security
Operations Center
Alcatel-Lucent
GNOC
IP
Voice
Mail
Managed
Security
MiLife
Applications
SDHLR
Telephony
Alcatel-Lucent
Facilities
Subscriber
Provisioning
Billing
Records
Tech
Support
Customer Support
Service
Provider
SP-Managed IP Network
PSTN
Service Bureau
Provisioning Requests
Customer Bills
MSC
Support Requests
Customer Premise
MNO
+ Alcatel-Lucent Enabling Services
03
The Alcatel-Lucent Hosted IP PBX Service methodology
consists of the following phases:
Manage, Operate,
& Maintain
Plan & Design
Assess
Implement
Methodology
Methodology
Methodology
Methodology
Review existing network topology,
OSS/BSS architecture, network
operations and security processess,
customer care policies and
Develop:
Deploy and integrate:
• Network elements
• OSS/BSS
On-going management, operation,
and management of the IP PBX
Solution and OSS/BSS solution:
• Subscriber provisioning
• Network architecture & call flow
design
• Operations, OSS, & BSS interface
specifications
• Features & capacity
processes, and enterprise customer
data (target sites, subscriber
numbers, features etc)
• Enterprise CDR transmittal
• Tier 2/3 technical support
• Collaboration for continuous
improvement
• Security management plan
• SLA’s, pricing and other
commercial terms
Execute:
• Network and service validation
Develop scenarios for offers,
architecture and operations
Testing:
Output
• Process/M&P training
• Operational Readiness testing
Output
• End-to-end operations plan
• Terms sheet
Operational/SLA reports:
• Weekly document
Output
• Determine service, network and
operational approach
• Project implementation plan
Output
• Monthly face to face
• Quarterly management review
Test results
Service launch
Additional services capabilities available as part of the VoIP
for Enterprise Solution:
Premises professional services
High quality VoIP implementations require thorough planning,
preparation, and training as well as methodologies for ongoing
management of the network. Alcatel-Lucent can assist the
service provider in ensuring smooth client implementations
with a full portfolio of premises professional service designed
to ensure smooth migration and management of VoIP.
Alcatel-Lucent’s Professional Services portfolio provides
comprehensive offerings spanning the full services lifecycle:
04
Pre-Deployment
Post-Deployment
Deployment
Objectives
• Ensure the existing network can support the
QoS required for voice calls
• Deploy a fully functional network in accordance
with contracted specifications
• Ensure user is fully versed in the
features/functionality
• Plan for implementation
• Provide high network availability
• Create/execute plan for growth
• Voice readiness assessment
• Network planning and design
• Security assessment
• Dial plan creation
• Administrator training
• End-user training
• Physical site review
• Installation
• Remote technical support
• On-Site technical support
• Repair & exchange service
• Growth planning
• Network integration
• OSS integration
• Subscriber migration plan
• Detailed project plan
• Staging
• Provisioning
• Existing user migration
• Dial Plan implementation
• Security implementation
• Data network upgrade
• Program management
• Change management
• Network management
• Consulting
• Station review
Service Providers gain speed and agility to launch new services
by utilizing Alcatel-Lucent’s network operations center
infrastructure, end-to-end OSS/BSS solution, streamlined
processes and integration expertise. Providers can focus on
driving revenue through successful sales and marketing
initiatives and may choose to augment their own expertise with
Alcatel-Lucent’s Market Advantage Program capabilities.
Market Advantage Program – Marketing and Sales
Acceleration Services
Alcatel-Lucent has been working hand-in-hand with clients
to support successful sales and marketing campaigns that help
providers meet revenue targets for new Hosted VoIP services.
The Market Advantage program portfolio includes:
• Go-to-Market Services
• Optimize Investments
• Primary research data, target market definition,
offer definition, competitive analysis, channel analysis
With minimal upfront investments in the CAPEX and
operations infrastructure needed to launch a service, and a pay-
as-you-grow business model, the Alcatel-Lucent Hosted IP PBX
Service enables the Service Provider to align OPEX costs with
revenue. The Provider gains flexibility with minimal risk and
the ability to quickly launch new services.
• Sales and Marketing Tools and Collateral development
• End user collateral, sales documentation and training,
TCO analysis tools
• Demand Generation
• Lay the Groundwork for Future Network-Based
Service Delivery
• Lead generation program development and support;
pilot sales program development and support main
Customer benefits
The Alcatel-Lucent Hosted IP PBX Service provides the
platform onto which additional network-based services such
as fixed mobile convergence, managed security, presence and
location services can be delivered. The hosted services model
provides a flexible model for introducing new services based
on customer demand and is backed by the innovation,
carrier-grade technology and operational expertise delivered
in the Alcatel-Lucent Hosted Solutions model.
Alcatel-Lucent’s VoIP for Enterprise Hosted IP PBX Service
provides the following benefits:
• Accelerate Time to Market
05
Alcatel-Lucent and the Alcatel-Lucent logo are registered trademarks of Alcatel-Lucent.
All other trademarks are the property of their respective owners.
Alcatel-Lucent assumes no responsibility for the accuracy of the information presented, which is subject to change without notice.
© 03 2006 Alcatel-Lucent. All rights reserved. 21169
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